Incidents and technical follow-up
For incidents, technical follow-up, customer care, and continuity for active services.
Email support// SUPPORT
Support for operations, continuity, and technical assistance.
Find help for incidents, operational continuity, access, subscriptions, and technical follow-up.
// WHAT DO YOU NEED HELP WITH?
Choose the path that best matches what you need.
Technical support, operational follow-up, access, subscriptions, or administrative requests: start with the option closest to your case.
Access, accounts, and licenses
For access issues, licenses, account activation, or user management.
Manage accessBilling, payments, and renewals
For billing, payments, renewals, documents, and service-related administrative requests.
Go to adminCoverage, SLA, and new requirements
For broader coverage, SLA definition, scope review, or a different support plan.
Talk to us// SUPPORT
Coverage based on the level of your operation.
If your team needs technical continuity, these plans define the level of follow-up, prioritization, and continuous improvement.
Basic
Base planFor businesses that need reliable technical coverage without full critical operations.
From USD $129 / month
- ▸Business-hour incident monitoring
- ▸Minor patching and preventive maintenance
- ▸Single support channel
Standard
Most selectedThe middle ground between continuity, feature evolution, and predictable monthly cost.
From USD $249 / month
- ▸Extended support and P1 prioritization
- ▸Monthly improvement capacity
- ▸Operational reporting and technical backlog
Premium
Critical coverageBuilt for operations where every minute of downtime affects revenue or reputation.
From USD $479 / month
- ▸Priority guard for critical incidents
- ▸Runbooks, postmortems, and follow-up
- ▸Technical desk with PyLex leadership
// FINAL CALL
Ready to start?
If you already know what you need, we can activate it. If not, we help you define the next move.